The 1980s want their Ins Co back. - Unit Manager National General Insurance Employee Review

New mgr to company. Old fashioned, time consuming, clunky claim system- hours of training needed to do most basic thing. Heard it’s owned and paid for, so they keep it. So much based on manual processes. No manager training except a guide & self training with videos geared for reps, not mgr job. Micro-managing - reps have almost no authority and every little thing - mail, check, reserve, payments roll up to manager, up to next mgr, up to director. Every express mail needs special permission! Phones ring all day bc people left and their phone numbers are given out to new people. Reports & metrics are just basic spreadsheets. Audit is check box. Miss a box, fail your audit