employer cover photo
employer logo
employer logo

National General Insurance

Is this your company?

Be ready to adapt to constant change and micro management - Lender Services Representative National General Insurance Employee Review

3.0
Oct 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Fair pay for remote positions. Very easy resolution from the support department with any software or hardware malfunctions. Great benefits. Yearly evaluations for a potential raise based on attendance, quality and productivity.

Cons

Company is constantly changing structure and procedures. There used to be a lot of overtime however they have steered away from that by hiring offshore employees. So overtime is vary rare. Constant micro management and unstructured training. Your training will consist of a lot of shadowing and learning from other employees with the potential of adopting methods that may not be accurate due to constant change in procedures. Production must be at 100% or more every month.

Explore other reviews about National General Insurance

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

None, everything is positive. Great team support

1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

There are no pros as they expect you to work 11 plus hours to stay on top of your work.

Cons

Poor communication Poor training Poor claims system that the reps have to do everything! In 2026 we are setting tasks for state regulated forms to go out. No support Management sets unrealistic metrics so we can’t meet them. Purchased a texting app rather than investing on a proper claims software. We process every bill! We process every denial! Medical provider lines does nothing! Management is out of touch and folks will be leaving!

See reviews by: Helpful|Rating|Date|All