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National General Insurance

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FCR - Great position! - Senior Field Claims Representative National General Insurance Employee Review

5.0
Dec 20, 2023
Recommend
CEO approval
Business Outlook

Pros

Every manager is different, I have a great manager, very supportive! So I have had a great experience. My team is great too! I hear that some other positions are high-stress and high-volume, as an FCR, I don't mind being busy, especially since my work is valued by my team and my manager. The volume fluctuates, but I love that every day is different. My windshield is my office, so I get to travel around the state, inspect a car at a beach town, I will stop and find a great restaurant for lunch and look at the ocean. Next day, im downtown in the city and will grab lunch at an upscale restaurant. Day after that I bring my own lunch and just park and just look at the sights. no two days are the same. The company overall is great, management team is very supportive. But with a good manager and a good team, any job would be a good one, i would be happy cleaning bathrooms with a toothbrush with my current team. A bad manager or team could easily make this job miserable.

Cons

Lots of work, but what job doesn't have that? Inspecting cars in the rain, snow, or during storms - but that's the job.

Explore other reviews about National General Insurance

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

None, everything is positive. Great team support

1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

There are no pros as they expect you to work 11 plus hours to stay on top of your work.

Cons

Poor communication Poor training Poor claims system that the reps have to do everything! In 2026 we are setting tasks for state regulated forms to go out. No support Management sets unrealistic metrics so we can’t meet them. Purchased a texting app rather than investing on a proper claims software. We process every bill! We process every denial! Medical provider lines does nothing! Management is out of touch and folks will be leaving!

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