Pros
Some good benefits and PTO. They provide all equipment and do have ok rewards for being top in the monthly contests. Coworkers are generally very nice and helpful and they are trying to make remote work more of a community by holding a lot of team and cross team meetings.
Cons
Work is very subject to have overwhelming workloads that will often require unpaid overtime in order to not become behind. You will be required to work at least 2 Holidays and multiple Saturdays throughout the year. There is no work life balance. After leaving, I have realize about 90% of the stress I felt day to day was from this job. I was constantly stressed about metrics and the amount of work being assigned. There were multiple days where you would be assigned 15+ claims a day coming in from a weekend when your workload was meant to be set around 8-9 per day. Very focused on metrics and most management cares very little about anything else. Managers and even upper management will try to be your friend and put on a very convincing show to pretend they care about you personally but will immediately throw you to the curb for minor mistakes. They try to instill this sense that the company cares about you but you truly are just a number at the end of the day. Management will also lie about performance reviews saying: ‘you’re the best on our the team’ ‘ you’re one of our top performers’ and advise you to not discuss this with other team members. they don’t want you to discuss this information because they are just repeating the same thing to the whole team. Yearly reviews that are submitted in December and should be completed at the latest by January do not get approved until the beginning of June.