Call center representative - Customer Care Representative National Grid Employee Review

Salary is very good. Training is fantastic

Work locations are limited to mostly MA and NY

At NGED the few pros are lessened by the day as the cons are increasing. The idea of a career has gone and now most are resigned to just having a job.

Aside from the reality being very different from what the leadership team sell IE they don't care about people or net zero, it's all spin and marketing. Now at NGED we are in a situation where staff you have known for many years simply disappear from duty and no one seems to know why, a couple of weeks later they have left the business with an NDA. It's happening all over the business. There seems to be a drive to remove any leaders who have industry technical knowledge and replace them with people from outside the industry who knows little to nothing about electricity. Despite safe to say being an important value, speaking out against this usually results in an NDA. It's toxic positivity where playing along seems to be more important than the role you fulfil.