The worst company I've ever worked for, period. - Contact Center Representative National Grid Employee Review

1.0
Aug 19, 2025
Recommend
CEO approval
Business Outlook

Pros

The salary is good, but thats a legacy of the previous owners.

Cons

Persistent efforts to reduce pay and undermine existing agreements. A stated commitment to equality doesn’t align with practice; hiring and promotion decisions often feel inconsistent and not based on merit. Large numbers of people with little industry knowledge have been brought in to implement sweeping changes, with negative impacts on critical operations. Leadership regularly contradicts the company’s own stated ethics, with a culture of disrespect and public criticism that damages morale. In over 20 years here, I have never seen so many highly skilled, experienced staff leave due to working conditions. At the same time, many underqualified, inexperienced people have been placed in key roles, creating the impression that favoritism and cronyism are widespread.

Explore other reviews about National Grid

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

At NGED the few pros are lessened by the day as the cons are increasing. The idea of a career has gone and now most are resigned to just having a job.

Cons

Aside from the reality being very different from what the leadership team sell IE they don't care about people or net zero, it's all spin and marketing. Now at NGED we are in a situation where staff you have known for many years simply disappear from duty and no one seems to know why, a couple of weeks later they have left the business with an NDA. It's happening all over the business. There seems to be a drive to remove any leaders who have industry technical knowledge and replace them with people from outside the industry who knows little to nothing about electricity. Despite safe to say being an important value, speaking out against this usually results in an NDA. It's toxic positivity where playing along seems to be more important than the role you fulfil.

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