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National University

Engaged Employer

Chaotic Work Environment - Enrollment Advisor National University Employee Review

2.0
Sep 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Free tuition, excellent medical, vision and dental. PTO and sick time Wonderful coworkers

Cons

Ever-changing procedures, last minute trainings, no up front communication. Revolving door of staff Low pay, impossible metrics. We're glorified call center sales agents, but don't get any commission.

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National University Response
10mo
Hello, thank you for sharing this feedback with NU. We appreciate your experience and will be using this information to help improve our processes.

Explore other reviews about National University

5.0
May 16, 2026
Recommend
CEO approval
Business Outlook

Pros

The University has taken tangible and meaningful steps toward fulfilling its mission in an increasingly thoughtful and responsible way. There is a genuine commitment among leaders to collaborate more effectively and work together in support of shared goals. The 403(b) match is an outstanding benefit, and the PTO/sick leave offerings are equally strong and greatly appreciated.

Cons

One ongoing challenge is the imbalance between the volume of work and the number of people available to support it. Teams are highly committed, but workloads can at times exceed current staffing capacity.

1.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

The two pros of working at NU are: remote work and inexpensive healthcare benefits compared to other companies. Working from home is nice but other than that, there are no pros.

Cons

No room for growth, extremely toxic work culture, leadership micromanages but is not helpful. Everything is so poorly run and students and employees suffer because of it. Also, the pay is incredibly low - you’re doing the work of an academic advisor and a financial aid advisor but for $21 an hour. Leadership manipulates employees by crying in meetings, forces employees to be on camera for 8 hours straight, and subjects everyone to toxic positivity. This was one of the worst working environments I have ever experienced.

3
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