Claims Adjuster - Claims Specialist Nationwide Employee Review

I've worked in a couple different departments within the Claims organization and it feels out of control. Executive level is unable or unwilling to get a handle on staffing and workload, and prefers to have low level management try to motivate employees to handle the work of 2-3 people. Work-life balance is terrible, and it's bad for employees and customers. Departments within Nationwide seem barely able to communicate or work together in a meaningful way.