Nationwide has a problem and the ISR is the scapegoat - Insurance Service Representative Nationwide Employee Review

1.0
Feb 2, 2019
Recommend
CEO approval
Business Outlook

Pros

They say changes are coming, whatever that means

Cons

Nationwide has a problem. Personal lines is overstaffed and rather than layoff employees properly every week introduces a new bullying tactic so they can accumulate statistical evidence to fire you because you could not meet these new improved goals and rules. Some of these include raising quality transformation goals which itself is already a mess, refusal to fix IT issues, a third world cell phone policy, and a brand new big brother esque software which tracks all your activity and provides reports to managers. The kicker being this is all preached as efforts to improve quality and efficiency.

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5.0
Mar 9, 2026
Recommend
CEO approval
Business Outlook

Pros

We can wfh 3 days a week

Cons

Upper management likes to make organization changes frequency

4.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

-For the most part, the people you work with are good people. Made real lifelong friends and mentors. -As with all large companies, there are plenty of opportunities to advance and/or move around if something isn't a good fit. -One of the rare places still offering a pention

Cons

-Office politics promote plenty of people who don't deserve it and the teams happiness is highly dependent upon who you end up reporting to -WAY too much false urgency created by bad leaders -Big company means slow moving in all the stuff you want to go fast. Often times too many cooks in the kitchen

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