Pros
Before leadership changed this was a great place to work. Lots of opportunities to shadow other departments and grow in your career. The managers are pretty clear of what is expected of you and will work with you to improve.
Cons
First and foremost, dealing with World Financial Group. This scummy firm is scamming poor people and immigrants out of their money with the promise of retiring using unsuitable financial products. The amount of negligence from so called WFG financial advisors should be criminal but sadly Nationwide decided that making money is more important than actually being on their client’s side. This isn’t changing anytime soon, so if you have issues helping sleazy salespeople make money off of actual hard working individuals then you should not work here. Second, there is no growth in your career if you want anything other than being an internal insurance/annuity salesperson. There was a leadership change in the past few years and the focus now is on results and not developing a talented work base. There is no incentive for managers to help their best performers move in to roles that they would actually be good at. Rather, the focus is on being efficient and taking as many phone calls as possible without mentally breaking, all while keeping the best and brightest performers in their role to make management’s numbers look good. This happens while having every possible metric monitored and collected, so that if you fall behind or take too long doing your job someone will be on you. Micromanagement is the bane of a healthy culture, which is something managers would do well to act on instead of just agreeing with. Sadly this won’t happen since it’s apparently easier to replace a burnt out employee than to help them grow. For managers this is the price of making a name for oneself I suppose.