3.0
Dec 1, 2021
Former employee, more than 1 year
Recommend
CEO approval
Business Outlook
Pros
Fair pay, full benefits, remote work
Cons
Constant system issues added extra time to calls where every second is tracked, company doesn't make customer service reps a priority so it leaves them to take the brunt of overwhelming verbal abuse from members. Time off seems generous until phones are too busy and every request is denied