Not competitive - Retention Specialist Nationwide Employee Review

Pay for Retention is not nearly enough being a department that wears more hats other than Retention work with current clients. We also work a very high volume of inbound Sales calls WITHOUT getting commission bonuses, Underwriting work, Customer Service, and Billing as well. The pay tier is not enough for the amount of work expected of you and when you're weighing being burnt out for a low check, that's when you understand the turnover rate. In this day in age, the weight of mental strain and money worth goes hand in hand.