Pros
Collaborative environment. Depending on direct manager can be a good day-to-day work environment. Lots of young, talented, professional coworkers. Starting pay is decent (after training period and promotion to "salary" - which comes around 6-8 months), good benefits, flex time. Modern new office. Fortune 100 company with excellent brand recognition and (for the most part) a solid reputation within the industry and with the general public (be prepared to hear that damn jingle every time you mention where you work).
Cons
Some direct managers micromanage associates. There are constantly increasing demands on the performance metrics of associates and support staff with increasing workload and NO increase in pay. No overtime, no incentives, nada. Mid-to-upper management is deeply out of touch with the day-to-day workload and struggles of the associates who keep the company afloat. Culture is turning toxic as a result. Management insists claims dept is "fully staffed" when the workload is unmanageable (nearly double what it was a year ago). Promoting to a new department from the entry level position is effectively a pay cut. The base pay is slightly more, but other departments (for the most part) do not have the option of working alternative shifts ( which comes with a 10% pay differential) that almost all entry level associates are required to work.