Pros
Coworkers are great even though remote
Cons
I would not recommend employment with this company to my worst enemy. I thought I was being hired to do a customer support job. What this turned into, I’m not even sure I can begin to explain. The entire team that was hired with me is stressed, miserable, and barely hanging onto this role. Half of the team has quit, 1 was surprisingly let go, and the remaining few of us are just desperate to make it work until it’s over. No one could be prepared for this. 19 of us were thrown into a position that we had 4 weeks to prepare for. Management admitted that they didn’t have answers to our questions, as this was the first time they had ever tried out the project we would be doing. They promised we would have help in our teams chat from upper management to help answer questions on calls. Instead, we have been left stranded, asking questions and being ignored. There are over 20 “leaders” in the chat that are supposed to be assisting our frustrated callers. Instead, silence. We are having to help each other. It is the blind leading the blind and we are exhausted. I cannot stress enough the stress that this role has brought into my daily life. I hope Nationwide learns something valuable from how badly this project turned out. Sadly, I believe substantial business has been lost due to the poor customer experience that has been had over the past couple of months. Every call I have received has been from an exhausted, confused, frustrated customer. These people have looked to Nationwide for guidance throughout their entire lives, and now they have been met with a team of 20 and 30 somethings that have no idea how to help them. I don’t blame them for being angry, and not knowing how to make their day better is crushing for an empath like me. Do better, Nationwide.