Amazing Experience - Customer Success Manager Navan Employee Review

5.0
Oct 13, 2017
Recommend
CEO approval
Business Outlook

Pros

There's an amazing team that is always pushing to make the TripActions experience great and there's never a dull moment. The leadership team does an amazing job of explaining the goals here and working with the team has the feeling of working on something truly amazing here. You have a lot of autonomy and responsibility here to make a positive impact on the user experience.

Cons

Sales is bringing business at a pace that can stretch all of us - in a good way of course!

Explore other reviews about Navan

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of opportunity for advancement, pay compensation, mentor opportunities, great work environment, diversity and equality.

Cons

notice of sick time usage for it to count as Excused Absence, the ability to trade shifts as all U.S. based workers work Monday thru Friday with the earliest shist starting at 8 am and the latest starting at 12 pm CST

3.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive compensation and strong benefits package. The coworkers and frontline teams are one of the company’s greatest strengths many are incredibly hardworking, supportive, and committed to helping both customers and teammates succeed.

Cons

Significant operational gaps continue to impact efficiency and employee experience. Reporting systems and workforce planning frequently feel disconnected from the realities of day-to-day operations. Employees and leaders are often expected to be accountable for metrics without reliable reporting or clear guidance on how those metrics are measured. Workload distribution can feel inconsistent, creating an environment where some teams and managers become overextended while others are underutilized. This contributes to burnout, frustration, and a lack of confidence in operational decision-making.

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