Check the rating trend - CSM Navan Employee Review

2.0
Sep 10, 2019
Recommend
CEO approval
Business Outlook

Pros

The same benefits package you'll receive from any other startup.

Cons

Expect to be overworked and underpaid while your coworker(s) that have a better relationship with management just coast by. If you have different views than the populous, odds are you have a target on your back. Deteriorating culture, zero accountability, no appreciation for the employees that are the backbone of the organization (Customer Support). If you do decide to work here, keep your head down and fall in line. (insert sheep emoji) If you do that, you should get along just fine.

avatar
Navan Response
6y
Thanks for taking the time to share your feedback. I'm really sorry to hear about your experience and wish we had gotten a chance to talk about this while you were working here. Our culture is a huge part of who we are at TripActions and we know that having great managers is essential, especially for a company in a stage of hyper growth. Please know that as we scale we're actively implementing programs that ensure leaders are supporting and growing their teams effectively. Scaling culture and ensuring our core values continue to grow with us are critical to our mission. Again, appreciate your feedback. Thank you.

Explore other reviews about Navan

5.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Lots of opportunity for advancement, pay compensation, mentor opportunities, great work environment, diversity and equality.

Cons

notice of sick time usage for it to count as Excused Absence, the ability to trade shifts as all U.S. based workers work Monday thru Friday with the earliest shist starting at 8 am and the latest starting at 12 pm CST

3.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive compensation and strong benefits package. The coworkers and frontline teams are one of the company’s greatest strengths many are incredibly hardworking, supportive, and committed to helping both customers and teammates succeed.

Cons

Significant operational gaps continue to impact efficiency and employee experience. Reporting systems and workforce planning frequently feel disconnected from the realities of day-to-day operations. Employees and leaders are often expected to be accountable for metrics without reliable reporting or clear guidance on how those metrics are measured. Workload distribution can feel inconsistent, creating an environment where some teams and managers become overextended while others are underutilized. This contributes to burnout, frustration, and a lack of confidence in operational decision-making.

See reviews by: Helpful|Rating|Date|All