CEO turning it more cooperate than culture - Call Center Representative Navy Federal Credit Union Employee Review

Great benefits and collaborative culture

Hybrid work schedule now where you have to come in 3x a week.

In my tenure I had wonderful people I met who had a great impact on my life.

Unreasonable expectations, lack of planning and change management, no work-life balance, destroyed my mental health and had a severe negative impact on my family life and overall well being, accommodations denied, FMLA was a nightmare- I was hounded the entire time when I would return. Also an emergency that was life threatening and was expected to continue to report daily after clearly outlining the details and severity of the situation. Lack of empathy from upper management, thankful my direct leadership had a soul . Total opposite of the place I was so proud to work for and the culture that Mr. Dawson built has almost been fundamentally torn apart piece by piece. Multiple requests to voluntarily step down. I’ve seen another review from the department of people having severe mental distress issues and this is an ongoing issue that has been silently known about since at least 2018 and nothing has really been done. The pressure just keeps adding on instead. A lot of talk, but it’s fluff. Then when finally the impact takes its toll and an employee performance starts to show the struggles, they’re placed on a PIP & basically playing Russian roulette to keep your livelihood. Maybe member experience would be better if employees were actually cared for and not disregarded. And when you are strong willed and try to improve and won’t quit, they will find a way to throw you to the curb after you’ve devoted years of loyalty, integrity, awards, and exceeding performances. Please save the “we are sorry and this does not reflect our blah blah” auto reply. It’s insulting.