Pros
Excellent pay and benefits. The trainers know their stuff and will answer any questions you have. Most of the supervisors are also great people and willing to help. Most coworkers are friendly and easy to get along with. Good cafeteria food, but only for the day shift workers. Free gym.
Cons
They do not prepare you for the amount of rude members you will encounter on the phones. They make out the company and all its members to be wonderful people and they really are not. Most of the members calling in are idiots and have no idea how to handle their money. They sometimes call in just to argue and belittle you. Being on the phones for hours on end with nonstop calls is terrible. There is no time to think or catch a breath before that call has ended and a new one has arrived. The only reasons why I stay with NFCU is because it is very difficult to find a job in my area that pays so well, and also I am relying on the hopes that eventually I can be promoted to a department where I am not on the phones constantly.
