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Nespresso

Engaged Employer

Nespresso reviews

Stay away - Customer Service Nespresso Employee Review

1.0
Feb 28, 2022
Customer service
Recommend
CEO approval
Business Outlook

Pros

good compensation, good team, good company overall (Nestle), good HQ

Cons

never ever ending workload and squeezed employees to death

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Nespresso Response
4y
Hello Colleague, Thank you for sharing your feedback with us. We are happy to read that you enjoyed working with your colleagues and different perks we provide as a part of our Total Rewards package. Regarding the areas you see as cons, our people is our top priority, so it is very important for us that we foster a positive working environment by ensuring our employees' safety and well-being. Also, we strive to find the right balance between the customer and business needs and flexible work hours of our teams. We would encourage you to reach out to your former local HRBP, Management team or BEO of your Market. With your additional comments, we can look further into what you raise. We wish you well with your new endeavors. Thank you, Guillaume Le Cunff, CEO

Explore other reviews about Nespresso

5.0
Jun 5, 2026
Senior coffee specialist
Recommend
CEO approval
Business Outlook

Pros

Great people and great benefits

Cons

Hard to move up positions

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Nespresso Response
1mo
Hello, Thank you for taking the time to share your feedback, and for your continued contribution to Nespresso. We’re glad to hear you value your team and find the benefits strong as creating a positive, supportive environment is a priority for us. We also appreciate you sharing your observations. Your feedback helps us continue improving and better support your growth. We wish you continued success in your journey with us. Thank you.
3.0
Jul 25, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. Certain managers are supportive, professional, and great to work with. 2. The company offers opportunities to work on meaningful projects and collaborate with talented colleagues. 3. Solid benefits package.

Cons

1. Reporting structures lack clarity. Priorities can shift due to competing requests from different leaders. 2. Indirect leaders can have significant influence over annual performance evaluations, even when they have limited visibility into an employee's day to day work. 3. Administrative and operational work is sometimes shifted to technical staff based on the assumption that they can handle it more efficiently, reducing time available for strategic work and professional development. 4. Management effectiveness varies across teams. Some managers could benefit from additional leadership training and clearer operational support, and accountability for recurring issues is not always consistent.

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