Pros
Excellent benefits. Good product with lots of potential. Probably still a decent place to work if you aren't in support.
Cons
Working in support used to be a great place. You had time to follow up and work with customers, and they weren't focused on Metrics. They shifted the focus to Metrics and after laying off about half the support center and the workload was unchanged. Instead of focusing on solving problems you were just fighting fires. Lots of tools available to do the job, but many of them have a lot of use ability issues. There is definitely a clique within the company that gets promoted and advanced faster if you know and work with the right people. Morale was low when I departed and turnover seemed to be accelerating.