Pros
New management is more professional and upbeat. If you are based in the Kansas City headquarters office, you are deep in the "vibe" of corporate messaging and, due to the company's structure, have much more direct access to decision makers and influencers. Good place to start out your career if you are a "Type A" personality, will move to Kansas City, and want to make your career your number one life focus for a few years. Lots of potential in Kansas City to move up the corporate ladder quickly. Associates are generally friendly and seem to work well together. The company 100% desires to make clients happy both in product use, and the way clients are serviced. There are multiple options for a client to get the "ear" of one or more Executives. I have not seen a company that has a higher level of Executive access for its clients. Netsmart has really set the bar in that aspect.
Cons
They are in a high-growth mode and are operating as a number of other corporation/companies have chosen to do in that situation. Right now, there is no work/life balance - management does a terrible job of executing vision. It will achieve key business goals, but at tremendous pain to its workforce. Claims of being an "innovative" company is only product marketing. All other policies and decisions are very traditional and generally designed to serve management and not help associates do their jobs (probably par with most companies). I would prefer to see more attention given to actually hiring the right people/right number/right mix of people from the outset and then mentor and develop associates needing shoring up. An interesting dynamic is that there was great hoopla around developing a matrixed organization model (which by nature, reflects a trust-based organization), but then also creates strict, controlled, silo'd policies within each department which creates conflicting business goals and impedes "matrix" decision-making. As final advice, if you work here, you'll do well to remember to always cheerlead executive decisions.