Not a place to be if you're not in KC - Anonymous employee Netsmart Employee Review

2.0
Oct 9, 2013
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Clear industry leader. Good group of co-workers. Opportunity to work in an industry where your products and services genuinely help people who need it.

Cons

I can't speak to the KC experience, so I will target this to anyone considering a position with the company in one of the satellite offices. Regardless of what is said, there is a clear direction to move almost all of the operation to KC. I don't see this as a problem per se, as the management team is located there now, and it makes sense from their standpoint to migrate the workforce to KC. Still, morale is generally very low outside of the KC office, and I would say that real opportunity for growth and advancement is limited. Everyone has to evaluate for themselves what is important to them in a career, but if you want to be an important cog in the Netsmart machine, you need to be in KC. Many very experienced, long-standing, and previously loyal employees have left the company in the past couple of years, and that seems to be accelerating. Also, if work-life balance is important to you (and, granted, it's not for everyone), then Netsmart is probably not for you. Expectations are generally that you are available around the clock if needed, and the stress level is very high. There is always more to do than resources to do it, so you will be stretched thin.

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5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

-Upper management on this team is incredible. -Flexible Paid Time Off(Pro and Con) -Very good at easing newcomers into corporate life. -Management actually values and considers input even from an associate with less experience.

Cons

Pay is not great, but definitely a decent chance of getting good bumps if you put in the work. Benefits are just okay. Flexible Paid Time Off(Pro and Con)

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

The team I work with is dedicated and loyal to the company and takes an ownership mentality.

Cons

If you care, you’ll give up your nights, your weekends, your blood, sweat, tears, joy, you’ll miss family events, even health appointments, your house will fall apart, your relationships will suffer, and you might even get asked to shorten your time away. There is nobody in the positions of the right help, and far too many managers, and too many per diem who have other jobs that can’t give enough hours but hold per diem positions hostage. When you ask for help, it’s always answered with a “We are trying”. Yet it’s been years of asking and the ask still falls on deaf ears. The company is missing opportunities to grow a huge revenue stream because they won’t create structure and processes; and positions to manage those structures. There are so many missed opportunities here, in a field that really needs us. I don’t know how to make my voice louder. It’s just not heard. We are top heavy in management. We need certain tasks completed, and are not getting what we need, no matter how many meetings we have about it. In fact, I don’t have time for the meetings anymore. We didn’t even celebrate Nurse’s Week. Not a single person even mentioned it. They work you to within an ounce left of your sanity, and then there’s absolutely no recognition or cohesiveness or celebration of any achievmemts instead, it’s “We didn’t make our quota.”. It’s all hurry up and get your work done, but then slow down because you’re making mistakes. Pay is mediocre for this level of experience and expertise-non-management level positions elsewhere offer far more in salary. Plus all the money you’ll spend to try to get things done just to manage your life, like paying for grocery delivery because you’ll never see the inside of a grocery store again. It’s madness. Not a sustainable career.

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