Great employees lackluster leadership - Anonymous employee Netsmart Employee Review

1.0
Feb 23, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Smart and knowledgeable people are working at Netsmart. They are at the heart of this organization.

Cons

A sales driven organization that has many diverging product lines mostly due to acquisition. Netsmart is not equipped to support or implement the products it sells. The customers are frustrated and the software is full of bugs. There is a lot of smoke and mirrors here, but the majority of the time Netsmart is putting out fires due to poor implementations and buggy software. Even then the workflows and escalation procedures are lacking. To this day Netsmart is trying to figure out the balancing act of managing sales and support. The Netsmart corporate offices are strategically located in Overland Park, KS and Great River, NY this is to keep the salaries low. There are no bonuses and incentives for employees. When evaluating the industry standards for comparable positions, Netsmart salaries are significantly lower. There is also a lot of disconnect between departments. You have a lack of workflow, information exchange and defined processes. Netsmart management loves to have meetings about everything, most of which amount to empty promises and ideas that never make it into daily operations. Leadership is engaged when there is an issue and then quickly fade into the background. Employees often must make decisions out of frustration because management is not actively engaged.

Explore other reviews about Netsmart

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

-Upper management on this team is incredible. -Flexible Paid Time Off(Pro and Con) -Very good at easing newcomers into corporate life. -Management actually values and considers input even from an associate with less experience.

Cons

Pay is not great, but definitely a decent chance of getting good bumps if you put in the work. Benefits are just okay. Flexible Paid Time Off(Pro and Con)

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

The team I work with is dedicated and loyal to the company and takes an ownership mentality.

Cons

If you care, you’ll give up your nights, your weekends, your blood, sweat, tears, joy, you’ll miss family events, even health appointments, your house will fall apart, your relationships will suffer, and you might even get asked to shorten your time away. There is nobody in the positions of the right help, and far too many managers, and too many per diem who have other jobs that can’t give enough hours but hold per diem positions hostage. When you ask for help, it’s always answered with a “We are trying”. Yet it’s been years of asking and the ask still falls on deaf ears. The company is missing opportunities to grow a huge revenue stream because they won’t create structure and processes; and positions to manage those structures. There are so many missed opportunities here, in a field that really needs us. I don’t know how to make my voice louder. It’s just not heard. We are top heavy in management. We need certain tasks completed, and are not getting what we need, no matter how many meetings we have about it. In fact, I don’t have time for the meetings anymore. We didn’t even celebrate Nurse’s Week. Not a single person even mentioned it. They work you to within an ounce left of your sanity, and then there’s absolutely no recognition or cohesiveness or celebration of any achievmemts instead, it’s “We didn’t make our quota.”. It’s all hurry up and get your work done, but then slow down because you’re making mistakes. Pay is mediocre for this level of experience and expertise-non-management level positions elsewhere offer far more in salary. Plus all the money you’ll spend to try to get things done just to manage your life, like paying for grocery delivery because you’ll never see the inside of a grocery store again. It’s madness. Not a sustainable career.

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