Pros
Smart and knowledgeable people are working at Netsmart. They are at the heart of this organization.
Cons
A sales driven organization that has many diverging product lines mostly due to acquisition. Netsmart is not equipped to support or implement the products it sells. The customers are frustrated and the software is full of bugs. There is a lot of smoke and mirrors here, but the majority of the time Netsmart is putting out fires due to poor implementations and buggy software. Even then the workflows and escalation procedures are lacking. To this day Netsmart is trying to figure out the balancing act of managing sales and support. The Netsmart corporate offices are strategically located in Overland Park, KS and Great River, NY this is to keep the salaries low. There are no bonuses and incentives for employees. When evaluating the industry standards for comparable positions, Netsmart salaries are significantly lower. There is also a lot of disconnect between departments. You have a lack of workflow, information exchange and defined processes. Netsmart management loves to have meetings about everything, most of which amount to empty promises and ideas that never make it into daily operations. Leadership is engaged when there is an issue and then quickly fade into the background. Employees often must make decisions out of frustration because management is not actively engaged.