Disappointing - Anonymous employee Netsmart Employee Review

1.0
Feb 25, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Most coworkers are enjoyable to work with, however Netsmart creates an unnecessary competitive environment between business groups that creates tension.

Cons

I have been at Netsmart for over 3 and each year I am more disappointed in the path Netsmart is going. Being in the field of technology and healthcare, a company has to make changes to stay valuable. However, Netsmart can not handle the changes. We are consistently trying to developed new products/services, which is good. However we never fully "fix" our existing products. And worse, we tell our clients that the answer to their problematic solution from Netsmart is to purchase another service or product. Netsmart claims to be the leader in our field, however I would expect that a true leader would have clients that respected them. About 50% to 60% of Netsmart clients say that they would not recommend Netsmart.

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Netsmart Response
12y
This is Carol Reynolds, the SVP of Client experience at Netsmart. I would love to discuss this with you. My door is always open to any Netsmart associate or client. Healthcare has experienced more change in the past 5 years than it did in the previous 50. As we move from a pay for quantity world in healthcare to a pay for quality so many things are changing at once. This drives a complete rethink throughout the entire healthcare ecosystem. These changes ripple through financial, clinical and operational aspects of healthcare. The way you did things last year – isn’t going to work this year. This impacts all our clients and all of Netsmart – all of healthcare. The benefits to healthcare of all of these changes is tremendous through saved $$’s and better outcomes. The national coordinator, Karen DeSalvo recognizes the impact to healthcare…” American healthcare is in a state of unprecedented change” I am glad that you recognize the volume of new solutions we are releasing, and assisting our clients by being early to market with things like ICD10 and a 2014 ONC certified version of our solutions. Our R&D dollars hit an all time high in 2013 with our investment in our CareRecords with over 4000 new components added just to the CareRecords included as part of maintenance to our clients. My life is keeping a pulse on our clients, making sure we delight them and are leading the industry. My datapoints do not match your datapoints. I love hearing the good comments about what we are doing, but I have to hear those where you think we have problems. Please, lets talk. Carol

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5.0
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Pros

-Upper management on this team is incredible. -Flexible Paid Time Off(Pro and Con) -Very good at easing newcomers into corporate life. -Management actually values and considers input even from an associate with less experience.

Cons

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3.0
Jun 10, 2026
Recommend
CEO approval
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Pros

The team I work with is dedicated and loyal to the company and takes an ownership mentality.

Cons

If you care, you’ll give up your nights, your weekends, your blood, sweat, tears, joy, you’ll miss family events, even health appointments, your house will fall apart, your relationships will suffer, and you might even get asked to shorten your time away. There is nobody in the positions of the right help, and far too many managers, and too many per diem who have other jobs that can’t give enough hours but hold per diem positions hostage. When you ask for help, it’s always answered with a “We are trying”. Yet it’s been years of asking and the ask still falls on deaf ears. The company is missing opportunities to grow a huge revenue stream because they won’t create structure and processes; and positions to manage those structures. There are so many missed opportunities here, in a field that really needs us. I don’t know how to make my voice louder. It’s just not heard. We are top heavy in management. We need certain tasks completed, and are not getting what we need, no matter how many meetings we have about it. In fact, I don’t have time for the meetings anymore. We didn’t even celebrate Nurse’s Week. Not a single person even mentioned it. They work you to within an ounce left of your sanity, and then there’s absolutely no recognition or cohesiveness or celebration of any achievmemts instead, it’s “We didn’t make our quota.”. It’s all hurry up and get your work done, but then slow down because you’re making mistakes. Pay is mediocre for this level of experience and expertise-non-management level positions elsewhere offer far more in salary. Plus all the money you’ll spend to try to get things done just to manage your life, like paying for grocery delivery because you’ll never see the inside of a grocery store again. It’s madness. Not a sustainable career.

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