Extremely Unethical | Anxiety-Inducing | Overworked/Underpaid - Operations Analyst Netsmart Employee Review

1.0
Aug 26, 2021
Recommend
CEO approval
Business Outlook

Pros

- Somewhat tolerable for early career - 401k match is average - Pre-Covid travel opportunities were great

Cons

- No training for consulting teams who are then thrown into leading client trainings (no training for the trainers... ironic) - Lies everywhere... Being directly told to lie to clients about experience levels, product capabilities, training opportunities, resource availability, and application function - Rounds of layoffs, bonuses cut, promotions delayed, and merit increases reduced all so that the corporate entity can fuel its acquisitions efforts - employees take the hit of poor corporate strategy - Understaffed, overworked, underpaid, and underappreciated. Very unhealthy environment to work in - Aggressive corporate acquisition strategy without a plan to bridge the knowledge gap that accompanies it, which leads to misaligned teams, horrible communications, little-to-no product knowledge, client confusion, internal frustrations and toxicity in the workplace - Lives up to 0 of its values. Through the course of COVID and the BLM protests, Netsmart had so many opportunities to, at the very least, support its employees. Not only did they not support us, but actually they harmed us in what they did do (more in the next point...) - COVID: Throughout the course of COVID, Netsmart began to force employees back into the office. However, cases in the office started rising quickly. When an employee tests positive and are accounted for in the building, communications are only sent out to those immediately around the desk of that employee. We have 2 buildings (one with 5 floors and one with 3 floors) that have multiple communal areas and minimal access points. Employees in the immediate vicinity of a positive test are notified and told to work from home "only if necessary", then to return back to the office. Although when everyone was working from home, productivity and performance increased for the company, there is now a corporate push to get everyone in the office as much as possible, despite it being a potentially dangerous place to be in with no benefits. Teams don't even lunches together anymore...

Explore other reviews about Netsmart

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

-Upper management on this team is incredible. -Flexible Paid Time Off(Pro and Con) -Very good at easing newcomers into corporate life. -Management actually values and considers input even from an associate with less experience.

Cons

Pay is not great, but definitely a decent chance of getting good bumps if you put in the work. Benefits are just okay. Flexible Paid Time Off(Pro and Con)

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

The team I work with is dedicated and loyal to the company and takes an ownership mentality.

Cons

If you care, you’ll give up your nights, your weekends, your blood, sweat, tears, joy, you’ll miss family events, even health appointments, your house will fall apart, your relationships will suffer, and you might even get asked to shorten your time away. There is nobody in the positions of the right help, and far too many managers, and too many per diem who have other jobs that can’t give enough hours but hold per diem positions hostage. When you ask for help, it’s always answered with a “We are trying”. Yet it’s been years of asking and the ask still falls on deaf ears. The company is missing opportunities to grow a huge revenue stream because they won’t create structure and processes; and positions to manage those structures. There are so many missed opportunities here, in a field that really needs us. I don’t know how to make my voice louder. It’s just not heard. We are top heavy in management. We need certain tasks completed, and are not getting what we need, no matter how many meetings we have about it. In fact, I don’t have time for the meetings anymore. We didn’t even celebrate Nurse’s Week. Not a single person even mentioned it. They work you to within an ounce left of your sanity, and then there’s absolutely no recognition or cohesiveness or celebration of any achievmemts instead, it’s “We didn’t make our quota.”. It’s all hurry up and get your work done, but then slow down because you’re making mistakes. Pay is mediocre for this level of experience and expertise-non-management level positions elsewhere offer far more in salary. Plus all the money you’ll spend to try to get things done just to manage your life, like paying for grocery delivery because you’ll never see the inside of a grocery store again. It’s madness. Not a sustainable career.

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