Good pay, poor management - FT Team Lead New Balance Employee Review

4.0
Jul 4, 2019
Recommend
CEO approval
Business Outlook

Pros

The pay was more than you usually find in the retail environment at the outlets. They give good benefits to FT employees.

Cons

Poor management & trying to make you do extra work instead of hiring more people. Usual cons of retail; no holidays off for the most part.

Explore other reviews about New Balance

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible, supportive team and management

Cons

Disorganized when it comes to dealing with the back of house with stacked up boxes of shipment.

5.0
Mar 5, 2026
Recommend
CEO approval
Business Outlook

Pros

New Balance has genuinely been the most positive workplace experience I've had in my career. The culture is supportive, inclusive, and full of great people. People are kind, curious, collaborative, and truly invested in helping others succeed. There is no sense of hierarchy for hierarchy's sake. Leadership is approachable, down-to-earth, always happy to listen, and continuously expresses gratitude for everyone's contributions. I feel valued everyday, both for my contributions and in the way the teams collaborate. Work-life balance is also a real strength. Being privately-held and family-owned, there is a real emphasis on employees being people outside of work. Expectations are clear and boundaries are respected, which makes it easy to bring your best self to work without feeling burnt out. It's rare to find a place where you feel this appreciated and excited about the work. And because of this, I feel motivated to do my best for the company, especially when the product is something I'm super proud to work on.

Cons

NB is not where you can expect to be promoted year over year. However, this ultimately leads to more job security, consistent large bonus pay-outs, and a more stable environment.

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