Retail will always suck, but New Balance tries to be flexible and understanding - Retail Sales Associate New Balance Employee Review

4.0
Aug 2, 2019
Recommend
CEO approval
Business Outlook

Pros

New clothes every season, gifts on holidays and when you hit milestones, the people I worked with were smart and understanding of your needs

Cons

Retail sucks in general because you're dealing with the public, you have no idea who you're dealing with. You have to truly STUDY the specs of the shoes and history of the company. Either you know the info or you're turning to you supervisor every second, not a good look.

Explore other reviews about New Balance

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible, supportive team and management

Cons

Disorganized when it comes to dealing with the back of house with stacked up boxes of shipment.

5.0
Mar 5, 2026
Recommend
CEO approval
Business Outlook

Pros

New Balance has genuinely been the most positive workplace experience I've had in my career. The culture is supportive, inclusive, and full of great people. People are kind, curious, collaborative, and truly invested in helping others succeed. There is no sense of hierarchy for hierarchy's sake. Leadership is approachable, down-to-earth, always happy to listen, and continuously expresses gratitude for everyone's contributions. I feel valued everyday, both for my contributions and in the way the teams collaborate. Work-life balance is also a real strength. Being privately-held and family-owned, there is a real emphasis on employees being people outside of work. Expectations are clear and boundaries are respected, which makes it easy to bring your best self to work without feeling burnt out. It's rare to find a place where you feel this appreciated and excited about the work. And because of this, I feel motivated to do my best for the company, especially when the product is something I'm super proud to work on.

Cons

NB is not where you can expect to be promoted year over year. However, this ultimately leads to more job security, consistent large bonus pay-outs, and a more stable environment.

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