Great flexibility/opportunity remains to be seen - Mortgage Loan Officer Newrez Employee Review

4.0
Mar 13, 2018
Recommend
CEO approval
Business Outlook

Pros

The flexibility is great. You can come and go as needed but need to get 40 hrs. Management has a good team but the communication isnt great. Lots of leads but its all outbound.

Cons

All outbound and for a call center, the pay should be higher. The bps are the highest Ive seen for a call center enviornment (82.5-90) but the base pay is low (7.25/hr) and there is a "$1500 deduction" on commission which is hard to understand. Essentially you could look at it like you are paying for the leads or they are paying you less on bps. Management explains it as a deterrent to low-producing LO's.

Explore other reviews about Newrez

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

I get to work remotely. They have a good retirement plan/401K. I work autonomously with very little oversight, meaning there's no micromanaging. They are great with holidays and time off. Very inclusive and socially aware. Those are two reasons I've remained employed by them.

Cons

The salary is lower than preferred. I've worked two years with zero pay increase because "no pay increases for remoter employees". The health insurance is lacking and not fantastic, but I'm not sure that's really a con since nearly every health insurance plan in America is lacking.

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Newrez Response
6d
Thank you for sharing your feedback. We're glad to hear you value the time off and inclusive culture. We also appreciate your perspective on compensation and benefits. Feedback like yours helps us continue to evaluate and improve the employee experience.
2.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Great work/life balance - Awesome coworkers - Lots of opportunities to try new things and be innovative

Cons

- Senior leadership does not value remote workers and doesn't get to know them/engage with them - Frequently lays off remote employees, regardless of performance, achievements, or job role, sometimes without offering options to move or relocate. They also on occasion use underhanded tactics to pressure remote employees to leave so they don't have to pay out severance. Lastly, unless required by your state's law, they never pay out your remaining time off - If you start underpaid, you will remain underpaid even after promotions - Job performance does not impact yearly bonuses/increases. Pay doesn't keep up with inflation

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Newrez Response
1w
Thank you for sharing your experience. Your feedback matters, and we’ll make sure it’s reviewed by our team as we continue working to improve. We appreciate you taking the time to let us know your thoughts.
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