Is Newrez a good company to work for?

Newrez has an overall rating of 3.5 out of 5, based on over 1,537 reviews left anonymously by employees. This rating has increased by 2% over the last 12 months. 61% of employees would recommend working at Newrez to a friend and 60% have a positive outlook for the business. The best reviews about Newrez have been left by employees working as Production Assistant , Team Lead and Business Analyst .

Does Newrez pay their employees well?

According to anonymously submitted Glassdoor reviews, Newrez employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Newrez. This rating has been stable over the past 12 months.

How satisfied are employees working at Newrez?

61% of Newrez employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Newrez 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Newrez?

Loss Mitigation Specialist (70) , Mortgage Loan Officer (67) , Mortgage Consultant (53) , Loan Officer (46) , Mortgage Loan Processor (46) , Loan Processor (43) , Mortgage Underwriter (31) , Underwriter (26) , Analyst (23) , Loan Consultant (19) , Manager (19) , Performing Loan Consultant (18) , Production Assistant (16) , Team Lead (15) , Account Manager (14)

What are the pros of working at Newrez according to real employee reviews?

"Benefits are good If you are single but very expensive for families" ((in 84 reviews)); "pay WAS good but now its hard to make a money and low hourly pay" ((in 82 reviews)); "Great people to work with" ((in 67 reviews)); "have great managers family values are important" ((in 42 reviews)); "Work from home is great" ((in 40 reviews))

What are the cons of working at Newrez according to real employee reviews?

"Bad management And takes forever to move up" ((in 80 reviews)); "Constant change with poor training and execution and constantly trying to find ways to pay you less." ((in 52 reviews)); "Massive layoffs continue." ((in 36 reviews)); "Poor communication and infrastructures." ((in 21 reviews)); "Long hours for high profile projects" ((in 15 reviews))

What are employees saying about Newrez layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Newrez layoffs and their outlook for job security at Newrez in 2026.

What are the top reviewed Newrez locations?

Greenville , Coppell , Fort Washington , Houston , Tempe , Dallas , Plymouth Meeting , Philadelphia , Irving , Columbia , Charlotte , Tampa , Oklahoma City , Jacksonville , Strongsville , San Diego , Phoenix , Raleigh , New York , Indianapolis , Los Angeles , Kirkland , Katy , Texas City , Seattle , Downers Grove , Virginia Beach , Chandler , Denver , Monroe

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Newrez

Newrez reviews

The sky is the limit when it comes to growth and development at SMS! - Loss Mitigation New Hire Team Lead Newrez Employee Review

5.0

Feb 24, 2020

Loss mitigation new hire team lead

Recommend

CEO approval

Business Outlook

Pros

I have been at Shellpoint Mortgage Servicing just over 4 years now and I still feel like I am in the honeymoon stage with the company. I have never worked for a company that made me feel as heard and appreciated as Shellpoint does. The level of knowledge and experience I have gained is priceless and to earn a comparable salary on top of that, is the thing dreams are made of. The opportunities are boundless, where in most companies you feel your growth is stunted, SMS encourages growth and provides opportunities to help you grow in whatever direction your heart desires within the company. I couldn't imagine working for a better company. We're not employees, we're the SMS family.

Cons

As we grow, I would like more economical healthcare options.

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5.0

Jul 5, 2026

Account manager

Recommend

CEO approval

Business Outlook

Pros

I get to work remotely. They have a good retirement plan/401K. I work autonomously with very little oversight, meaning there's no micromanaging. They are great with holidays and time off. Very inclusive and socially aware. Those are two reasons I've remained employed by them.

Cons

The salary is lower than preferred. I've worked two years with zero pay increase because "no pay increases for remoter employees". The health insurance is lacking and not fantastic, but I'm not sure that's really a con since nearly every health insurance plan in America is lacking.

Newrez Response

Thank you for sharing your feedback. We're glad to hear you value the time off and inclusive culture. We also appreciate your perspective on compensation and benefits. Feedback like yours helps us continue to evaluate and improve the employee experience.

2.0

Jul 1, 2026

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Great work/life balance - Awesome coworkers - Lots of opportunities to try new things and be innovative

Cons

- Senior leadership does not value remote workers and doesn't get to know them/engage with them - Frequently lays off remote employees, regardless of performance, achievements, or job role, sometimes without offering options to move or relocate. They also on occasion use underhanded tactics to pressure remote employees to leave so they don't have to pay out severance. Lastly, unless required by your state's law, they never pay out your remaining time off - If you start underpaid, you will remain underpaid even after promotions - Job performance does not impact yearly bonuses/increases. Pay doesn't keep up with inflation

Newrez Response

Thank you for sharing your experience. Your feedback matters, and we’ll make sure it’s reviewed by our team as we continue working to improve. We appreciate you taking the time to let us know your thoughts.

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Newrez

The sky is the limit when it comes to growth and development at SMS! - Loss Mitigation New Hire Team Lead Newrez Employee Review

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