Solid pay and bonuses. Company lower management and mid management is far removed from the true operations - Collection Agent Newrez Employee Review

2.0
Dec 20, 2020
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits. Overtime is available once you learn to jump thru their hoops of protocol. Many opportunities available for advancement

Cons

Lower and Mid management ability to engage with lower level staff members is limited resulting in lack of development. The overall moral of staff is low due to management not identifying the real needs of employees

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Newrez Response
4y
Thank you for your review. We understand you have serious concerns, but it’s difficult for us to respond effectively to anonymous reviews. We hope you shared your thoughts with our Human Resources team during your exit interview, but if you didn’t, we invite you to contact our HR team about your concerns. We always strive to emphasize and improve our culture that values everyone, and your input can help us achieve that goal.

Explore other reviews about Newrez

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

I get to work remotely. They have a good retirement plan/401K. I work autonomously with very little oversight, meaning there's no micromanaging. They are great with holidays and time off. Very inclusive and socially aware. Those are two reasons I've remained employed by them.

Cons

The salary is lower than preferred. I've worked two years with zero pay increase because "no pay increases for remoter employees". The health insurance is lacking and not fantastic, but I'm not sure that's really a con since nearly every health insurance plan in America is lacking.

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Newrez Response
1w
Thank you for sharing your feedback. We're glad to hear you value the time off and inclusive culture. We also appreciate your perspective on compensation and benefits. Feedback like yours helps us continue to evaluate and improve the employee experience.
2.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Great work/life balance - Awesome coworkers - Lots of opportunities to try new things and be innovative

Cons

- Senior leadership does not value remote workers and doesn't get to know them/engage with them - Frequently lays off remote employees, regardless of performance, achievements, or job role, sometimes without offering options to move or relocate. They also on occasion use underhanded tactics to pressure remote employees to leave so they don't have to pay out severance. Lastly, unless required by your state's law, they never pay out your remaining time off - If you start underpaid, you will remain underpaid even after promotions - Job performance does not impact yearly bonuses/increases. Pay doesn't keep up with inflation

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Newrez Response
1w
Thank you for sharing your experience. Your feedback matters, and we’ll make sure it’s reviewed by our team as we continue working to improve. We appreciate you taking the time to let us know your thoughts.
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