Management will do anything to stop you from making bonus. Micromanagement in this company is horrible, they basically want you to be a slave of the job and they really dislike constructive criticism. They provide extensive useless training and all that matters to them is that every call is under 3 minutes, oddly enough they want the rep to ask the customer if " there's anything additional i can assist you with today?" or else points will be deducted and decreases bonus. ALMOST everything decreases your bonus. Supposedly they only audit a certain number of calls per month, but again, oddly enough, they only "audit" the calls in which you committed the more mistakes. Hence, less bonus. It's understandable that for security purposes they must be aware of what you're doing but for them to even know when you go to the restroom is another level of micromanagement. There's not only the stress of unable to assist the customer properly but also everything that management brings upon the employees. Save yourselves the stress, don't get employed here and if they service your loan, REFI ASAP, unhappy employees provide bad customer service.
