No work life balance - Loan Officer Newrez Employee Review

2.0
Mar 20, 2021
Recommend
CEO approval
Business Outlook

Pros

Pay is good and employees are great

Cons

No work life balance to start. Being forced to come back in the office while there is a national pandemic. Regional management lacks the skills it takes to manage a region. Management claims to care about their loan officers but are now requiring mandatory Saturday’s (even for loan officers already hitting goal) within 2 days of notice. Management also doesn’t even work the shifts they require their loan officers to work unlike at other companies which probably explains why management is on completely different pages than their Loan Officers. The only reason most people are staying is because of the pay. Management is trying to run their loan officers like a production schedule and it’s sad because it forces good talent elsewhere. I came to newrez because of the work life balance they promoted now it has changed completely from their “core values”. Not to mention the thousands of complaints newrez doesn’t deal with and their processing turn times which they have claimed for years would be better. That’s a different story.

Explore other reviews about Newrez

5.0
Jul 5, 2026
Recommend
CEO approval
Business Outlook

Pros

I get to work remotely. They have a good retirement plan/401K. I work autonomously with very little oversight, meaning there's no micromanaging. They are great with holidays and time off. Very inclusive and socially aware. Those are two reasons I've remained employed by them.

Cons

The salary is lower than preferred. I've worked two years with zero pay increase because "no pay increases for remoter employees". The health insurance is lacking and not fantastic, but I'm not sure that's really a con since nearly every health insurance plan in America is lacking.

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Newrez Response
4d
Thank you for sharing your feedback. We're glad to hear you value the time off and inclusive culture. We also appreciate your perspective on compensation and benefits. Feedback like yours helps us continue to evaluate and improve the employee experience.
2.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Great work/life balance - Awesome coworkers - Lots of opportunities to try new things and be innovative

Cons

- Senior leadership does not value remote workers and doesn't get to know them/engage with them - Frequently lays off remote employees, regardless of performance, achievements, or job role, sometimes without offering options to move or relocate. They also on occasion use underhanded tactics to pressure remote employees to leave so they don't have to pay out severance. Lastly, unless required by your state's law, they never pay out your remaining time off - If you start underpaid, you will remain underpaid even after promotions - Job performance does not impact yearly bonuses/increases. Pay doesn't keep up with inflation

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Newrez Response
4d
Thank you for sharing your experience. Your feedback matters, and we’ll make sure it’s reviewed by our team as we continue working to improve. We appreciate you taking the time to let us know your thoughts.
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