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Newrez

Engaged Employer

Newrez reviews

It's okay - Customer Service Representative Newrez Employee Review

2.0
Aug 24, 2021
Customer service representative
Recommend
CEO approval
Business Outlook

Pros

Okay job. Needs improvement. Good hour pay

Cons

Hours, short breaks, management, company culture.

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Newrez Response
4y
Thank you for your review. We understand you have serious concerns, but it’s difficult for us to respond effectively to anonymous reviews. We hope you shared your thoughts with our Human Resources team during your exit interview, but if you didn’t, we invite you to contact our HR team about your concerns. We always strive to emphasize and improve our culture that values everyone, and your input can help us achieve that goal.

Explore other reviews about Newrez

5.0
May 14, 2026
Director
Recommend
CEO approval
Business Outlook

Pros

Strong leadership and consistent strive towards growth and success

Cons

None at this current time

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Newrez Response
2mo
Thanks for the positive feedback! We’re so happy to hear that you’re having a great experience with us. Your support means a lot and helps us keep moving in the right direction. We appreciate you taking the time to share your thoughts!
2.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Great work/life balance - Awesome coworkers - Lots of opportunities to try new things and be innovative

Cons

- Senior leadership does not value remote workers and doesn't get to know them/engage with them - Frequently lays off remote employees, regardless of performance, achievements, or job role, sometimes without offering options to move or relocate. They also on occasion use underhanded tactics to pressure remote employees to leave so they don't have to pay out severance. Lastly, unless required by your state's law, they never pay out your remaining time off - If you start underpaid, you will remain underpaid even after promotions - Job performance does not impact yearly bonuses/increases. Pay doesn't keep up with inflation

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Newrez Response
2w
Thank you for sharing your experience. Your feedback matters, and we’ll make sure it’s reviewed by our team as we continue working to improve. We appreciate you taking the time to let us know your thoughts.
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