Run. - Mortgage Loan Officer Newrez Employee Review

1.0
Sep 14, 2021
Recommend
CEO approval
Business Outlook

Pros

Ability to work from home

Cons

Absolutely zero transparency. As a senior LO you will go days, even weeks without a lead. Forced to outbound the same people until they either block your number or file a complaint. Management knows about the lack of leads but still threaten you daily if you don’t hit “goal” they demand that you have 4 hours of talk time per day but that’s pretty hard when your just leaving voicemails to people that have been called 20+ times already. Oh and they tend to cut pay every year. So more work, less pay. I’ve been with this company for years and have watched it rapidly decline. The past 6 months or so has been the absolute worst. Middle management gets a cut of your commissions for doing absolutely nothing. If you reach out for help, good luck getting a response. A lot of senior los have been trying to stick it out but there’s talk of a lot of people jumping ship sooner rather than later.

Explore other reviews about Newrez

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong leadership and consistent strive towards growth and success

Cons

None at this current time

avatar
Newrez Response
2mo
Thanks for the positive feedback! We’re so happy to hear that you’re having a great experience with us. Your support means a lot and helps us keep moving in the right direction. We appreciate you taking the time to share your thoughts!
2.0
Jul 1, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Great work/life balance - Awesome coworkers - Lots of opportunities to try new things and be innovative

Cons

- Senior leadership does not value remote workers and doesn't get to know them/engage with them - Frequently lays off remote employees, regardless of performance, achievements, or job role, sometimes without offering options to move or relocate. They also on occasion use underhanded tactics to pressure remote employees to leave so they don't have to pay out severance. Lastly, unless required by your state's law, they never pay out your remaining time off - If you start underpaid, you will remain underpaid even after promotions - Job performance does not impact yearly bonuses/increases. Pay doesn't keep up with inflation

avatar
Newrez Response
2w
Thank you for sharing your experience. Your feedback matters, and we’ll make sure it’s reviewed by our team as we continue working to improve. We appreciate you taking the time to let us know your thoughts.
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