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      Newrez

      Engaged Employer

      Newrez reviews

      It has become a call center - Anonymous employee Newrez Employee Review

      2.0
      Mar 22, 2023
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Shellpoint pays pretty good, and has good benefits. For the most part the schedule is a little flexible.

      Cons

      Has become a call center, the only thing that matters to Shellpoint at this moment is making sure the calls get answered, no matter if the customer gets the correct answer or not, at least the call got answered. No matter if you get any work done at least the calls weren't abandon. You literally have to work overtime to get work done. They dont train new employees well. There is no such thing as work life balance unless you dont have to answer the phone, which the pay for those positions are low. I can go on and on but dont have the time have to go clock in.

      avatar
      Newrez Response
      3y
      Thank you for your review. We understand you have concerns about hiring and morale. We encourage you to share your thoughts with your supervisor, but if you don’t feel that is a viable option, please talk with one of your supervisor’s senior managers or someone in Human Resources. We always strive to emphasize and improve our culture that values everyone, and we need everyone’s input—including yours—to grow and advance.

      Explore other reviews about Newrez

      5.0
      Jul 5, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I get to work remotely. They have a good retirement plan/401K. I work autonomously with very little oversight, meaning there's no micromanaging. They are great with holidays and time off. Very inclusive and socially aware. Those are two reasons I've remained employed by them.

      Cons

      The salary is lower than preferred. I've worked two years with zero pay increase because "no pay increases for remoter employees". The health insurance is lacking and not fantastic, but I'm not sure that's really a con since nearly every health insurance plan in America is lacking.

      avatar
      Newrez Response
      5d
      Thank you for sharing your feedback. We're glad to hear you value the time off and inclusive culture. We also appreciate your perspective on compensation and benefits. Feedback like yours helps us continue to evaluate and improve the employee experience.
      2.0
      Jul 1, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great work/life balance - Awesome coworkers - Lots of opportunities to try new things and be innovative

      Cons

      - Senior leadership does not value remote workers and doesn't get to know them/engage with them - Frequently lays off remote employees, regardless of performance, achievements, or job role, sometimes without offering options to move or relocate. They also on occasion use underhanded tactics to pressure remote employees to leave so they don't have to pay out severance. Lastly, unless required by your state's law, they never pay out your remaining time off - If you start underpaid, you will remain underpaid even after promotions - Job performance does not impact yearly bonuses/increases. Pay doesn't keep up with inflation

      avatar
      Newrez Response
      6d
      Thank you for sharing your experience. Your feedback matters, and we’ll make sure it’s reviewed by our team as we continue working to improve. We appreciate you taking the time to let us know your thoughts.
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