Nice people, terrible structure and goals, especially for the US - Acount Executive NextRoll Employee Review

2.0
Apr 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Nice people, friendly, good perks, good benefits, good remote options

Cons

Terrible product for mid-side brands, they have no clue how to differentiate their product offer between mid-side vs growth accounts. They always give priority and most effort to the EMEA team, America is not really in the picture. They overworked account managers and account executives since they got rid of so many people, which is hurting their team's morale. Last year they hired too many sales but hardly any BDRs (still not many BDRs today) which gave the sales team the load of work to prospect and close at the same time. There was no organization and structure through the process, which in the end made the company realize that they over hired sellers, ending up with more than 33% layoff turnout up to today. As it is today, they seem to be ok because there are only a handful of sellers and AMs running accounts, enough for what they can run. Lastly, they have gone through so many CEOs and other leaders, which confirms the reason for so many turnovers and layoffs in the last two years.

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NextRoll Response
3y
Thank you for taking the time to share your feedback with us and highlighting our people and benefits. We are sorry to hear that was your experience selling our product. Over the past year we have invested heavily in creating pricing and packaging offerings to ensure differentiation for customers within each market segment and region. Some of what you may have experienced is a result of the pace of change in our product evolution at this time coupled with the challenging macro environment we have had to navigate over the past year. We are excited by the new additions to our Executive Leadership Team and the impact our new operating principles is having on the success in our Sales teams. - Amy LeBold, EVP, People Experience

Explore other reviews about NextRoll

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company culture and leadership.

Cons

Nothing worth calling out here.

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NextRoll Response
1mo
Thank you for taking the time to share this and even more, for being part of building the culture you're describing. It's something we take real pride in, and hearing it from people inside the team is the strongest validation we get. Thanks for being here! - Amy LeBold, Chief People Officer
2.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

When I first started it had an amazing culture, great leadership who knew what they were doing and where they were going. I gained a lot of lifelong friends from working here. The salary ended up being very good as well, but that's where the pros end.

Cons

I would encourage anyone considering joining this company to do extensive due diligence before accepting an offer. The organization has experienced repeated layoffs year after year, including the elimination of roughly 40% of the workforce within the last six months. Despite years of stagnant revenue, leadership's primary response has been continued cost-cutting rather than investing in meaningful growth or innovation. The company currently has no Chief Revenue Officer, and it's difficult to ignore that several senior leaders appear to be openly exploring opportunities elsewhere. Many of these challenges appear to stem from leadership's unwillingness to listen to frontline employees and customer-facing teams who consistently raised concerns about changing market conditions. Instead of adapting, leadership remained committed to an outdated strategy, allowing competitors to move ahead. The company is now scrambling to catch up to a market it once had the opportunity to lead. Perhaps the most frustrating aspect is the disconnect between leadership's messaging and its actions. Employees are routinely told they're doing an exceptional job, only to be met with yet another round of layoffs. At the same time, experienced, long-tenured employees who helped build the business are replaced with lower-cost hires, who often face the same fate in subsequent reductions. This cycle has significantly eroded trust, morale, and institutional knowledge. From my perspective, there has been little strategic difference between the current CEO and the previous one. The focus continues to be on reducing headcount rather than executing a clear vision for sustainable growth. Before accepting a position here, I would carefully evaluate the company's long-term direction, leadership stability, and employee retention.

3
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