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Nextech Systems

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Light at the end of the tunnel! - Sales Nextech Systems Employee Review

4.0
Apr 24, 2014
Recommend
CEO approval
Business Outlook

Pros

The company went through a major overhaul within the last 6 months. I have been with Nextech over 2 years, and the changes that have been made in the past 6 months have been great. There is a whole new C-level Management structure in place, above the existing VP level of Management that existed before. Things are actually getting DONE! Rest assured, no one has lost their job, we have simply improved what was already in place. Where we used to have to fight with management for a deal, we now have the full support from management to do whatever needs to be done. The people here are amazing. We're all in the mid 20's-mid 30s, and everyone gets along. There is a great sense of community here. Some of the guys have sports leagues that they play in together. In talking to everyone here before the changes, the only thing keeping most of us at Nextech were the people. The new CEO, David, is awesome. He truly wants the opportunity to meet everyone of us. He has been more than willing to get on the phone with existing clients and prospective clients. His top priority is customer satisfaction, which is very different from the old CEO. We're also 2 minutes from a beach, so it's a great place to take a lunch break!

Cons

There is still a lot of finger pointing (your problem, not mine), and the new management is doing their best to resolve that. There are a few upper level management who were here originally who are resistant to change, but luckily they now have people over them who we can go to if needed. The changes aren't coming along as quickly as we had hoped, but there is light at the end of the tunnel. For being a software company, our internal technology is still lacking. They are working to improve it, but there are still team members who don't have working computers.

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Nextech Systems Response
11y
Thanks for the positive feedback and for taking time to write this review! We hope you continue to see positive change and improvements.

Explore other reviews about Nextech Systems

5.0
Dec 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Amazing culture throughout the org. Benefits are amazing and HR actually listens to the employees and try to make changes.

Cons

Healthcare cost has increased year over year but company is trying to level that out by making some larger changes.

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Work-from-home flexibility. Consistent work hours. Reliable and consistent pay. Nice people

Cons

Employees are expected to be available on the phone almost constantly, leaving very little time to properly work on and resolve cases. Call evaluations are heavily focused on following a script and saying specific words. Missing a scripted phrase can negatively impact performance reviews and raises, even when the customer receives excellent service. Job expectations can feel unrealistic. Although the role involves troubleshooting and resolving issues rather than functioning as a traditional call center, employees are expected to answer every call, follow a strict script, document notes in real time, and effectively troubleshoot complex issues all at once. Training could be significantly improved. The onboarding process lacked sufficient preparation, making it difficult to feel confident in the role. Ongoing support is inconsistent. When questions are asked in team chats, it often takes multiple attempts or direct outreach to individuals before receiving a response.

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