Pros
Very solid products that are feature rich and comprehensive for the specialties they serve. Employees work hard, care a lot about each other and for the customers' needs. Newer C-Level management is very capable and professional, instituting the kinds of systems and processes that are required for a small, founder controlled company that has since transitioned to a mid-size company being led by a senior management team with lots of relevant industry experience. The company was built on a solid financial foundation to ensure it would be there for the long haul. The customer base has been loyal and has stuck with the product and the company kept improving the product.
Cons
New C-Level suite added a layer of cost that was not there before, but this is all part of scaling the company. There has been a reasonable amount of turn over during the new management transition. The expiration of the government stimulus incentives has had an impact on new business as the EMR business is now focused on the slower to move, replacement market.