Great workplace - Implementation Manager Nextiva Employee Review

4.0
Feb 25, 2022
Recommend
CEO approval
Business Outlook

Pros

Great leadership Great expectations/scope of work Awesome resources for this department Leadership that wants you to learn/better yourself in your career and not just at Nextiva There are times where tasks here have been extremely challenging and you are dealing with a fire that you did not set. The pro here is that the management is extremely understanding and supports you as long as you are honest and you keep them in the loop of the situation.

Cons

Where Nextiva’s downfall will be is a lack of understanding between departments (that work closely together) on what they do and how they do it.

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Nextiva Response
4y
We appreciate you sharing your thoughts about Nextiva’s leadership, the work you do, available resources, and our commitment to our values of simplicity and caring. Your feedback is valuable, and we thank you for taking the time to share your thoughts with us. A seamless process to manage customer accounts is essential in offering Amazing Service. We will share your concerns with management and our L&D team to consider ways to improve communication in implementation. We encourage you to share your ideas with your department leads as your ideas are welcome to improve the process.

Explore other reviews about Nextiva

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing People, Great Leadership, Innovative Projects, lots of learning and training, supportive

Cons

Nothing I can think of

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Nextiva Response
1mo
This made us smile. We're lucky to have you on the team! It's awesome to hear you're surrounded by great people, supportive leaders, and plenty of opportunities to learn. Keep building amazing, Nextie!
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Some people are nice to work with

Cons

Culture of personality, not competency or meritocracy. Prepare for hysteria-inducing layers of upper management inadequacy and to be fired during a personal crisis as a karmic reward for loyalty to their unethical ways of operating - they have a pattern of firing people during health crises, family death, and other traumatic periods of their life to some of their most competent and capable employees. Do yourself a favor and google “Nextiva lawsuits” for just a peek into some of their standard operating procedures - and that’s just a small peek behind the curtain. Working here felt like a stain on my reputation and moral compass. They make asks of their employees that put them in compromising legal situations and management hides behind them when Goldman Sachs looks for fresh blood to let. They have a bleak moral compass and ineptitude in business strategy to boot - wouldn’t recommend joining this “winning” team to anyone unless they’re trying to flame out and waste years of their life trying to operate in a broken machine. Their cycle of hire and fire is embarrassing and shows that upper management is clueless but continues to punish those doing the work while maintaining a superiority complex that they’re not part of the problem. It makes me laugh thinking of their egos and how clueless and laughable they really are. It’s like a couple of kids got lucky building a business and the coat and top hat is falling off revealing 3 little kids stacked on each other’s shoulders while they demand respect without earning it.

9
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Nextiva Response
1w
We're very sorry to hear things didn't end well. Thanks for taking the time to share your perspective. We know it isn't always easy to leave feedback like this. We genuinely wish you the very best in whatever comes next.
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