Huge growing pains - Account Executive Nextiva Employee Review

1.0
Mar 5, 2015
Recommend
CEO approval
Business Outlook

Pros

Other departments seemed to be better ran, and it truly did seem like the culture team was trying to make people feel good to come to work. There are some genuinely good people that work here.

Cons

I wish that the pay structure and expectations were better set upfront. It seemed that while interviewing, even moderate success would end in a decent month in pay, and with giving it everything, you would see great reward. After getting through the interviews and training, the actual sales floor was completely different than previously discussed. The only way to make money here is to know how to filter through the lead system and find newer clients, be there for a least 6 months to a year when you start getting calls coming in, or to dial like mad to hope to find someone. There is extremely high turnover for newer account executives because of this exact reason. I feel like the management expects that things would translate from when they were a smaller company to just hiring more people will also generate more business at the same rate, and they carried over these expectations to new hires too. The AE's that have been there long enough to start receiving calls were starting to feel the squeeze on lead flow when I left and had started to cling onto the leads that previously had fallen to the newer staff to get their feet wet. I just wish I had been informed of this being the case upfront. I saw review upon review about this place being the greatest company to work for, and maybe at one time it was, but at this point it is better to do sales anywhere else.

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Nextiva Response
11y
Thank you for your feedback about Nextiva. It is unfortunate that your experience was different than your initial expectations. Our goal is to create a positive and a fair environment on our sales floor where everyone can succeed, and so, if you have specific feedback, we invite you to let us know at culture@nextiva.com. Thank you again.

Explore other reviews about Nextiva

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing People, Great Leadership, Innovative Projects, lots of learning and training, supportive

Cons

Nothing I can think of

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Nextiva Response
3w
This made us smile. We're lucky to have you on the team! It's awesome to hear you're surrounded by great people, supportive leaders, and plenty of opportunities to learn. Keep building amazing, Nextie!
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Some people are nice to work with

Cons

Culture of personality, not competency or meritocracy. Prepare for hysteria-inducing layers of upper management inadequacy and to be fired during a personal crisis as a karmic reward for loyalty to their unethical ways of operating - they have a pattern of firing people during health crises, family death, and other traumatic periods of their life to some of their most competent and capable employees. Do yourself a favor and google “Nextiva lawsuits” for just a peek into some of their standard operating procedures - and that’s just a small peek behind the curtain. Working here felt like a stain on my reputation and moral compass. They make asks of their employees that put them in compromising legal situations and management hides behind them when Goldman Sachs looks for fresh blood to let. They have a bleak moral compass and ineptitude in business strategy to boot - wouldn’t recommend joining this “winning” team to anyone unless they’re trying to flame out and waste years of their life trying to operate in a broken machine. Their cycle of hire and fire is embarrassing and shows that upper management is clueless but continues to punish those doing the work while maintaining a superiority complex that they’re not part of the problem. It makes me laugh thinking of their egos and how clueless and laughable they really are. It’s like a couple of kids got lucky building a business and the coat and top hat is falling off revealing 3 little kids stacked on each other’s shoulders while they demand respect without earning it.

7
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Nextiva Response
8h
We're very sorry to hear things didn't end well. Thanks for taking the time to share your perspective. We know it isn't always easy to leave feedback like this. We genuinely wish you the very best in whatever comes next.
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