Nextiva's Opinion - Customer Service Representative Nextiva Employee Review

5.0
Jan 26, 2023
Recommend
CEO approval
Business Outlook

Pros

+Makes me feel welcomed as an employee +Makes me feel confident whenever I have opinions +There seem to be plenty of opportunities to grow professionally +I feel heard +It actually feels like a TEAM, and there's no I in Team.

Cons

-The AC can't be controlled by regular employees -There are no mouse pads to use (in training at least) -The training can be short for unexperienced employees

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Nextiva Response
3y
Thank you for taking the time to leave a review. We appreciate you highlighting so many pros of working at Nextiva! It's great to hear you feel confident in your team and value opportunities to grow in your career here. We also appreciate your insight into training and have shared your feedback with the team. We recommend bringing any concerns you have about the building to your manager since they may be able to help with some of those requests. We're happy to have you on the team!

Explore other reviews about Nextiva

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing People, Great Leadership, Innovative Projects, lots of learning and training, supportive

Cons

Nothing I can think of

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Nextiva Response
3w
This made us smile. We're lucky to have you on the team! It's awesome to hear you're surrounded by great people, supportive leaders, and plenty of opportunities to learn. Keep building amazing, Nextie!
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Some people are nice to work with

Cons

Culture of personality, not competency or meritocracy. Prepare for hysteria-inducing layers of upper management inadequacy and to be fired during a personal crisis as a karmic reward for loyalty to their unethical ways of operating - they have a pattern of firing people during health crises, family death, and other traumatic periods of their life to some of their most competent and capable employees. Do yourself a favor and google “Nextiva lawsuits” for just a peek into some of their standard operating procedures - and that’s just a small peek behind the curtain. Working here felt like a stain on my reputation and moral compass. They make asks of their employees that put them in compromising legal situations and management hides behind them when Goldman Sachs looks for fresh blood to let. They have a bleak moral compass and ineptitude in business strategy to boot - wouldn’t recommend joining this “winning” team to anyone unless they’re trying to flame out and waste years of their life trying to operate in a broken machine. Their cycle of hire and fire is embarrassing and shows that upper management is clueless but continues to punish those doing the work while maintaining a superiority complex that they’re not part of the problem. It makes me laugh thinking of their egos and how clueless and laughable they really are. It’s like a couple of kids got lucky building a business and the coat and top hat is falling off revealing 3 little kids stacked on each other’s shoulders while they demand respect without earning it.

4
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