Used to love it - Customer Relationship Manager Nextiva Employee Review

3.0
Jul 25, 2024
Recommend
CEO approval
Business Outlook

Pros

When I started, they were catering lunches, giving us half days the day before or after a holiday, there was an environment of caring and camaraderie

Cons

Ever since they made major changes 2 years ago the company has been knee-jerk reacting to the Fallout rather than having a plan. They have failed in every way to convince me the current management is not willfully ignorant or incompetent if not both. Do not apply unless you have no other choices

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Nextiva Response
1y
Hi: Thank you for your honest feedback. Your perception is important to us, and we acknowledge that there have been challenges during this period. We are committed to learning from our past decisions and improving our strategic planning and communication. Our goal is to build a more transparent and responsive management approach that addresses concerns proactively rather than reactively. We are actively seeking to rebuild trust and demonstrate our dedication to thoughtful and effective leadership. If you have specific suggestions or experiences you would like to share, we welcome your input as it is invaluable in our efforts to improve.

Explore other reviews about Nextiva

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing People, Great Leadership, Innovative Projects, lots of learning and training, supportive

Cons

Nothing I can think of

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Nextiva Response
1mo
This made us smile. We're lucky to have you on the team! It's awesome to hear you're surrounded by great people, supportive leaders, and plenty of opportunities to learn. Keep building amazing, Nextie!
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Some people are nice to work with

Cons

Culture of personality, not competency or meritocracy. Prepare for hysteria-inducing layers of upper management inadequacy and to be fired during a personal crisis as a karmic reward for loyalty to their unethical ways of operating - they have a pattern of firing people during health crises, family death, and other traumatic periods of their life to some of their most competent and capable employees. Do yourself a favor and google “Nextiva lawsuits” for just a peek into some of their standard operating procedures - and that’s just a small peek behind the curtain. Working here felt like a stain on my reputation and moral compass. They make asks of their employees that put them in compromising legal situations and management hides behind them when Goldman Sachs looks for fresh blood to let. They have a bleak moral compass and ineptitude in business strategy to boot - wouldn’t recommend joining this “winning” team to anyone unless they’re trying to flame out and waste years of their life trying to operate in a broken machine. Their cycle of hire and fire is embarrassing and shows that upper management is clueless but continues to punish those doing the work while maintaining a superiority complex that they’re not part of the problem. It makes me laugh thinking of their egos and how clueless and laughable they really are. It’s like a couple of kids got lucky building a business and the coat and top hat is falling off revealing 3 little kids stacked on each other’s shoulders while they demand respect without earning it.

8
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Nextiva Response
1w
We're very sorry to hear things didn't end well. Thanks for taking the time to share your perspective. We know it isn't always easy to leave feedback like this. We genuinely wish you the very best in whatever comes next.
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