Potential - Tech Support Representative Nextiva Employee Review

3.0
Dec 10, 2024
Recommend
CEO approval
Business Outlook

Pros

-Food -The people is nice - Not all the customer are angry -The new office is nice -The have water and nice coffee

Cons

-They have debatable solutions techniques and updates that they don't tell you. -The filter for positions seems to be affected by other people opinions. -My job has been increasing and just that not the cash. -Bad or unrealistic feedbacks that really affects your future that they don't share with you. -If the manager says so he will sent you to home office when you are already in the office but wont offer it if you want it. - They do not know what to do with bad feed back. -I am afraid they know who I am because they treat you deferent. It is weird but is better than other places. -They speck with you when they notice a bad thing or something you are saying but it just affect your image, don't trust them.

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Nextiva Response
1y
Hey there, thank you for your review and feedback. We will be sharing this internally, and we encourage you to bring up concerns with your manager in order to map out opportunities to improve your experience at Nextiva.

Explore other reviews about Nextiva

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing People, Great Leadership, Innovative Projects, lots of learning and training, supportive

Cons

Nothing I can think of

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Nextiva Response
1mo
This made us smile. We're lucky to have you on the team! It's awesome to hear you're surrounded by great people, supportive leaders, and plenty of opportunities to learn. Keep building amazing, Nextie!
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Some people are nice to work with

Cons

Culture of personality, not competency or meritocracy. Prepare for hysteria-inducing layers of upper management inadequacy and to be fired during a personal crisis as a karmic reward for loyalty to their unethical ways of operating - they have a pattern of firing people during health crises, family death, and other traumatic periods of their life to some of their most competent and capable employees. Do yourself a favor and google “Nextiva lawsuits” for just a peek into some of their standard operating procedures - and that’s just a small peek behind the curtain. Working here felt like a stain on my reputation and moral compass. They make asks of their employees that put them in compromising legal situations and management hides behind them when Goldman Sachs looks for fresh blood to let. They have a bleak moral compass and ineptitude in business strategy to boot - wouldn’t recommend joining this “winning” team to anyone unless they’re trying to flame out and waste years of their life trying to operate in a broken machine. Their cycle of hire and fire is embarrassing and shows that upper management is clueless but continues to punish those doing the work while maintaining a superiority complex that they’re not part of the problem. It makes me laugh thinking of their egos and how clueless and laughable they really are. It’s like a couple of kids got lucky building a business and the coat and top hat is falling off revealing 3 little kids stacked on each other’s shoulders while they demand respect without earning it.

7
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Nextiva Response
5d
We're very sorry to hear things didn't end well. Thanks for taking the time to share your perspective. We know it isn't always easy to leave feedback like this. We genuinely wish you the very best in whatever comes next.
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