1.0
Jan 14, 2025
Former employee, more than 8 years
Scottsdale, AZ
Recommend
CEO approval
Business Outlook
Pros
There are talented individuals on the frontline teams who genuinely care about customer success and problem-solving.
Cons
The company faces ongoing challenges with ethical leadership, financial stability, and product development. Opportunities for advancement are influenced by personal relationships rather than by objective performance or merit. Decision-making processes lack transparency, and there is a need for greater alignment between senior leadership and frontline teams. Frequent organizational changes and underdeveloped systems contribute to inefficiencies and stress across departments. Employees often feel unprepared to support new initiatives, which negatively impacts both morale and customer satisfaction.
Nextiva Response
1yThank you for your thorough review and specific callouts on where Nextiva can improve.