Complete disaster at the moment - Sales Nextiva Employee Review

1.0
Feb 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Nextiva was once a great company to work for, don't get me wrong. I loved working here when I first started.

Cons

1. Loyalty - Job security here even for the most loyal people is nowhere to be found. Nextiva lacks in one category the most: Loyalty. Every week, it gets more and more uncomfortable as a great rep or manager was fired. HR and head of departments seem to try and "find" a reason to fire someone, almost to the point where privacy barrier is broken, essentially setting those up for failure. 2. Culture - Nextiva culture back in the day used to be great. Those that were there know it. It's hard to establish a culture when changes to leadership are made nearly every month, sales is revolving door currently especially on the mid market size time. Not blaming employees but higher-ups need to get their idea together and stick to it. It almost seems forced as they walk around with a camera and tell you what to do. 3. Product is terrible - Inability to demo product to customers, company lacks direction, and bit off more than they could chew. WE DON'T EVEN USE OUR OWN PRODUCT. We use our competitors. Not even kidding, we have the exact issue that we're trying to solve for customers, silo'd departments because there's atleast 3-4 different messaging apps we use. Marketing uses one, Sales uses a different one, customer service uses another, and engineers use another. It's a mess. 4.Amenities - 10-15% of the office is filled. A ton of empty desks, it honestly looks depressing and a ghost town on days there's no free lunch. The food is disgusting, some form of chicken and vegetables everyday. Very cheap catering service. 5. No Events - No Christmas parties, not sales kick-offs, no off-site events. First company I've worked for that does NONE of these. 6. Unattainable Quotas - Seems as if quotas are constantly being raised. They will fire you on ramp if you do not do well, and with a product so poor it's difficult to close. They have brought in a "new" class of mid-market reps every 3 or so months and only about 20% of them make it by the end of the quarter.

avatar
Nextiva Response
1y
We've made sure our leadership team is aware of your review. We appreciate your honesty — it helps us identify where we can be better for our employees.

Explore other reviews about Nextiva

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing People, Great Leadership, Innovative Projects, lots of learning and training, supportive

Cons

Nothing I can think of

avatar
Nextiva Response
1mo
This made us smile. We're lucky to have you on the team! It's awesome to hear you're surrounded by great people, supportive leaders, and plenty of opportunities to learn. Keep building amazing, Nextie!
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Some people are nice to work with

Cons

Culture of personality, not competency or meritocracy. Prepare for hysteria-inducing layers of upper management inadequacy and to be fired during a personal crisis as a karmic reward for loyalty to their unethical ways of operating - they have a pattern of firing people during health crises, family death, and other traumatic periods of their life to some of their most competent and capable employees. Do yourself a favor and google “Nextiva lawsuits” for just a peek into some of their standard operating procedures - and that’s just a small peek behind the curtain. Working here felt like a stain on my reputation and moral compass. They make asks of their employees that put them in compromising legal situations and management hides behind them when Goldman Sachs looks for fresh blood to let. They have a bleak moral compass and ineptitude in business strategy to boot - wouldn’t recommend joining this “winning” team to anyone unless they’re trying to flame out and waste years of their life trying to operate in a broken machine. Their cycle of hire and fire is embarrassing and shows that upper management is clueless but continues to punish those doing the work while maintaining a superiority complex that they’re not part of the problem. It makes me laugh thinking of their egos and how clueless and laughable they really are. It’s like a couple of kids got lucky building a business and the coat and top hat is falling off revealing 3 little kids stacked on each other’s shoulders while they demand respect without earning it.

7
avatar
Nextiva Response
4d
We're very sorry to hear things didn't end well. Thanks for taking the time to share your perspective. We know it isn't always easy to leave feedback like this. We genuinely wish you the very best in whatever comes next.
See reviews by: Helpful|Rating|Date|All