Pros
The people at the front lines Low management people The people... wish the company cared for them as much as they claim to and used to
Cons
- Job security, layoffs of many long-term employees, including leadership occurred in 2024 - Higher management disconnected from impact of large-scale, untested changes on customers and frontline employees - New changes to software not vetted in a working environment so the customers and frontline employees are working through horrendous hiccoughs together with little to no support - Top-level executives very disconnected from reality of their low-level employees, spending lavish money on events and awards for sales teams while paying low-level employees same as fast-food employees. Bonuses are difficult to earn but easy to lose, no holiday incentives anymore, unless you're sales. - Company used to host fun events throughout the year and provide contests for the different departments. Not anymore. - Company claims to want departments to be more communicative but information still remains siloed and changes proposed through leadership are not passed to team - No accountability for leadership who ignores team concerns and/or responsible for escalations - Company is being outsourced to more and more out-of-country departments. India, Mexico, Ukraine, Guatemala, and more. If you're US-based, you may find your department getting pared down dramatically. - Layoffs and mass firings occur while team culture is neglected due to not enough available funds, but yet company continues to build new locations in other parts of the world and shower the new branches with lots of incentives - Shady business practices, including in the past having marketing encouraging employees to leave positive reviews on google, provide support by placing blame on customer even when the product isn't working, contract designed to trap customer even if account is poorly vetted at point of sale, etc. - Blatant favoritism occurred. Promotions to director positions occurred without the proper experience or attitude due to employees being friends or yes-men to the higher-ups - A "do whatever it takes" attitude that doesn't address the initial problem, which is often caused by misrepresentation of products or services at initial sale. This results in escalations, cancellations, and angry customers/employees - Bullying employees into being onsite vs. remote
