What a company to work at - Senior Customer Success Manager NinjaOne Employee Review

5.0
Feb 12, 2026
Recommend
CEO approval
Business Outlook

Pros

I joined NinjaOne 2 years ago as a CSM, with the slight doubt whether such a complex platform would really be the right fit for me. It didn’t take long for those doubts to disappear. The welcoming & onboarding week, the continuous enablement, the product vision, development and market strength, the adaptability & resilience the role requires, the rapid growth, the opportunity to evolve (from SMB to Mid-Market to Senior), and the trust from both management and peers are some of the main pillars that make NinjaOne such a great company. In the CSM department, we don’t just hire based on a CV: we hire the person behind it. Everyone is different and exceptional in their own way, yet somehow we all just click. Like a painting where every piece has its place. Come join us 😊

Cons

Base growth Salary can be lower than market average But OTE and OA it is good But you learn a ton of new things. Come to us with a mindset to grow and learn !

Explore other reviews about NinjaOne

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

The work culture here is fantastic, and you get to work alongside truly great people every single day. As a tech recruiter, the fast-growing environment is incredibly exciting and dynamic. One of the best parts of the job is the massive exposure you get to the overall business and long-term strategy, which really helps you grow your professional acumen

Cons

None that I can think of.

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong culture with talented people who genuinely care about customers and product quality. Remote-first environment provides flexibility, leadership is generally approachable, and employees have opportunities to influence products that directly impact customers. The company continues to grow and invest in engineering, creating opportunities for career development.

Cons

Rapid growth and frequent changes in business priorities can create challenges with planning and execution. Customer escalations and urgent initiatives sometimes disrupt roadmap commitments, leading to context switching and shifting expectations. As the organization scales, communication and alignment between teams can occasionally become difficult.

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