Well, it's Nordstrom - Customer Service Specialist Nordstrom Employee Review

2.0
May 15, 2016
Recommend
CEO approval
Business Outlook

Pros

-Discounts 20% Holiday 30% -Unpaid days off when it's off season -Working from home -Easy work -Self Guided training -Average for Atlanta metro area call centers -Bonus money possibility

Cons

-Self-guided rushed training. The training was not the best. -Your calls are scored by the QA department and they take off for stupid things. (rules stay changing and it's not constant) _When it isn't Christmas or Anniversary they reduce your hours and use the dog mess out of you for Christmas and Anniversary -Constant team lead switching (mine drove me to quit) -The work is boring as watching paint dry. -High insurance deductibles -No insurance for part-time employees -Discounts must be used with a third party gift card or Nordstrom retail or debit card.

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5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

flexible hours and dress code

Cons

the customers can be stuck up

2.0
Jul 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Good commission (for my department it was 10%), great coworkers—made amazing friends from my time here!! Opportunity for lots of commission $ during busy times.

Cons

Management is awful.. Plays favorites to an INSANE degree. For whatever reason I got onto the bad side of my department manager. Literally would call me into the office (taking away time on the floor to sell) to YELL at me until I cried for things that my coworkers got away with and didn’t even get so much as a talking to. Btw, what got me this treatment? Would be something pretty awful right? Coming in 5 min late. Big whoop. Also, management would promote people who quite literally had to take leaves of absence after having sexual harassment claims made against them… but then not only were they allowed to come back BUT also become floor managers. And what happened when he made it to that position? Literally got a sexual harassment claim again. I wonder how that could have been mitigated? The favoritism is so severe and unprofessional that when I was asking to get my job back for the holiday season I was told that there was nothing in the schedule available for me when in fact they were short staffed. And my coworker? The manager literally responded with “yes PLEASE 😍” yes. With the emoji. Grown man btw! Also, during that period the store was very shortstaffed with people quitting left and right. So, a lie.

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