Sadly, not the company it was ten years ago! - Anonymous employee Nordstrom Employee Review

2.0
Aug 20, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great customers, pleasant environment, supportive coworkers. good opportunities to be promoted if you are able to relocate and you are young.

Cons

Age discrimination in indeed taking its toll on Nordstrom. They are very open about the fact they want to cater to the YC (young customer) and are eliminating departments and merchandise that will appeal to a more mature customer. Unfortunately this philosophy is carrying over to its employees as well. Many, mature, long time, well experienced employees are being let go from upper management and now even down to the store levels, or they are being treated so badly that they choose to leave on their own. It is very sad because the company is losing the employees who have been loyal, dependable, and hard working and unfortunately, the customers who have built relationships with these employees through the years are now shopping elsewhere. If you are in your twenties Nordstrom could still be a good career choice, however, if you are over 40 and looking for a career, choose a position elsewhere.

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5.0
Jan 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team, relaxed, positive environment.

Cons

On your feet all day.

2.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

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