Shocked that Nordstrom is included in Fortune’s Best 100 Companies to work for - Sales Associate Nordstrom Employee Review

1.0
Mar 24, 2013
Recommend
CEO approval
Business Outlook

Pros

-Nordstrom has joined the Human Rights Campaign -Bistro is great

Cons

-I found the job culture to be deeply uninspiring and in fact intensely wearing. There was no sense of awareness of anything happening in the company at large among the general employees. -I have never felt so needlessly and ceaselessly watched. That being said, management was deeply uninvolved on a manager to sales person level; not only as far as personal training and development but also as far as helping to reach goals-career and salary wise. Management not only seemed unconcerned by this but were often very nonchalant about dishonesty on the sales floor or inability to reach person salary goals due to slow traffic. -Not only have I never been clear on exactly how the hourly rate worked, but when inquiries were made it was very clear that there were not many of my peers who did either. Throughout the hiring process as well as the training process it was extremely misleading as to how pay would be awarded and this only seemed to get murkier over time. During lulls, the overstaffing on the sales floor made it impossible for personal commission goals to be met and the length of shifts combined with lack of traffic made metrics so low that there was no hope for a sufficient paycheck. -I found that not only were my peers verbally unpolished and often not put together aesthetically, but that they were dishonest about business practices on the sales floor and often unconcerned with following daily procedures. I consistently found it hard to believe that anyone would spend money with or take fashion advice from people whose visual representation of themselves was so sloppy. For a company that prides itself on its knowledge of fashion and trends, most of my peers had no working knowledge of either. Anything more abstract than your basic DVF and sales associates and even management were at a loss. Personal aesthetics aside, there should be at least a working knowledge of trends, blogs, and general knowledge outside the ones found in your own personal wheelhouse. -Visual displays and visual merchandising were consistently uninspiring and in fact nonsensical.

Explore other reviews about Nordstrom

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, team, and work/ life balance.

Cons

Growth is more reachable if you're in Seattle.

2.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent base pay, somewhat autonomous, great tip potential.

Cons

The company has changed for the worse since COVID. When I came back the mood of the entire store had shifted. Gone were the days of comradery, customer focus, and taking pride in a job well done. In its place there is a new culture of cutthroat sales, a severe decline in customer focus, and worst of all a new focus on profit over customer satisfaction. When I was told that the amount the store charged for a shoe shine was not enough to do the best job I could for a customer I knew things had gone downhill for the company. Not to mention I watch a manager prey on a mentally disabled person in order to secure a sale, when the person could not understand what was being offered. Sad that such a once great company is now just another greed ridden corporation.

2
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